2019 Preconference Workshop Speakers
- Andrea AmesCEO/Founder, Content Experience Strategist, Idyll Point Group
Creating the Right Solutions for Real Audience Problems using Design Thinking
Recognized in 2018 by Relevance as one of their Top 25 Marketing Thought Leaders, in 2017 by [A] as one of the Top 25 Masters of Multichannel, and in 2016 by MindTouch as one of the Top 25 Content Strategy Influencers, Andrea is a sought-after keynote speaker, consultant, and workshop leader, as well as the author of numerous journal and magazine articles and two award-winning books. A 35-year veteran in the content industry, a customer retention and content experience strategy consultant and coach, and the founder and CEO of Idyll Point Group, Andrea provides content organization effectiveness and design consulting for enterprise teams, content leadership development coaching for individuals, and customer-retention education and coaching programs for entrepreneurs with information products, such as online courses, membership groups, and live workshops.
Andrea is the host of the After the Sale podcast and the Executive Editor of STC's Intercom magazine, as well as a Certified Online Training Professional and the curriculum designer and Program Chair for the UCSC in Silicon Valley certificate program in technical writing and communication, where she also teaches content design and architecture, human factors, and usability courses. She is also a Fellow and past President of STC, a Distinguished Engineer of the ACM (the first content professional to achieve this distinction), a Senior Member of the IEEE, and a member of numerous other professional associations.
When she's not a guest on entrepreneurial and content podcasts; advising content leaders in large, high-tech enterprises; teaching technical communicators; or coaching entrepreneurs, Andrea teaches quilt making and design, kayaks, and walks her dogs 2+ miles every day -- typically while binging on podcasts and audio books.
- Becky ToddSenior Content Designer, Atlassian
Becky is a senior content designer at Atlassian, working on the Developer Standards team. She is passionate about creating great user experiences through content. She specializes in developer documentation, content management using source control, and content strategy.
- Dawn StevensPresident, Comtech Services
Dawn Stevens is the President of Comtech Services and the Center for Information Development Management (CIDM), headquartered in Denver, Colorado. With almost 30 years of experience, including 18 years at Comtech, Dawn has practical experience in virtually every role within a documentation and training department, including project management, instructional design, writing, editing, and multimedia programming. With both engineering and technical communication degrees, Dawn combines a solid technical foundation with strong writing and design skills to identify and remove the challenges her clients face in producing usable, technical information and training.
- John CollinsSenior Content Designer, Atlassian
John is a senior content designer on the Content Design team at Atlassian, where he’s the design lead for the Atlassian documentation site. He was the primary content designer for the Atlassian Community site that launched in 2017, and he has extensive experience with content strategy, technical writing, and localization. He’s still learning and exploring content, design, and how we do what we do.
- Linda OestreichRetired
Linda is an STC Fellow and the 2007-2008 President of STC, where she served as board member at the international level of STC for more than 10 years. Linda recently retired from her position as the Project Manager for Talent and Leadership Development at Headquarters, Space and Naval Warfare Systems Command (SPAWAR). She currently does contract work in various areas of technical communication including teaching and presenting workshops in basic editing, creativity, information design, and leadership. Linda has had a lifelong passion to help other communicators and leaders. Her instructional skills are well-received and appreciated by her students. She has a lifetime teaching credential from the California Community College System and is currently teaching communication courses at the University of California-San Diego (UCSD) Extension.
- Michelle GardnerSenior Information Developer, Micro Focus
As a Sr. Information Developer at Micro Focus, she combines this varied experience to develop a targeted content strategy that aligns with the product's user profiles. She lends her UX expertise to two product teams through activities such as developing personas, journey mapping, creating wireframes, and developing targeted content. She loves to mentor colleagues so they too can employ these UX practices.
When she was a marketing and product manager, Michelle often spoke to customers and the sales force, in large groups and individually to solicit feedback for new products. She developed training content and trained customers and company personnel.
Michelle is a Certified Usability Analyst. She is also a founding member of the Houston chapter for the User Experience Professionals Association.
- Mike ParkinsonPresident/Founder, Billion Dollar Graphics
Mike Parkinson (CPP APMP Fellow) is 1 of 36 Microsoft PowerPoint MVPs in the world. He is an internationally recognized visual communication expert, trainer and award-winning author. Mike regularly works with and trains at large companies (e.g., Microsoft, Dell, Lockheed Martin, Subaru, FedEx) and at international conferences (e.g., STC, ATD, APMP, Training Magazine). Mike is a partner at 24 Hour Company (24hrco.com), a premier creative services firm. His Billion Dollar Graphics book and Graphic Cheat Sheet (BillionDollarGraphics.com) help organizations and agencies achieve their goals using clear, compelling graphics
- Patti Shank, PhDInstructional Designer, Learning Peaks LLC
Patti Shank, PhD is an internationally-known workplace learning expert, instructional designer, researcher, and author who is regularly listed as one of the most influential people in e-learning internationally.
Clients have included government, NGOs, corporations, nonprofits, higher education, experts, and educational organizations, including the United States Government, Adobe, Oracle, The Denver Hospice, Morgan Stanley, Hunter Douglas, Kaiser Permanente, HOMER Energy, The University of Colorado Health Sciences Center, and California State University.
Patti speaks regularly at training and learning technology conferences and is the author of Write and Organize for Deeper Learning, Practice and Feedback for Deeper Learning, and Manage Memory for Deeper Learning. These books offer practical tactics for improving outcomes based on training and other research.
She was the research director for the eLearning Guild and an award-winning contributing editor for Online Learning Magazine. Her current articles are found in the ATD Science of Learning and Senior Leaders Blogs, ATD Science of Learning and Senior Leaders Blogs, eLearning Industry, and elsewhere. Patti completed her Ph.D. at the University of Colorado, Denver. Her research on new online learners won an EDMEDIA best research paper award. She is passionate and outspoken about the results needed from instructional design and instruction and engaged in improving instructional design practices and instructional outcomes. Website: pattishank.com.
- Saul CarlinerProfessor of Education and Director at Concordia University
Saul Carliner is a Professor of Education and Director of the Graduate Programs in Educational Technology and University Teaching at Concordia University of Montreal, as well as Research Director for Lakewood Media. He is the author of over 200 publications, recipient of the Kenneth Rainey Award for Excellence in Research and Jay Gould Award for Excellence in Teaching. He is a Fellow of the Institute for Performance and Learning and a Fellow and past international president of the STC.
- Tom JohnsonSenior Technical Writer, Amazon
Tom Johnson is a senior technical writer at Amazon in Sunnyvale, California. He is best known for his blog http://idratherbewriting.com, where he posts regularly on tech comm topics and has one of the largest followings of technical communicators online. Additionally, he has created an extensive web API documentation course (http:/idratherbewriting.com/learnapidoc) that has helped hundreds of technical writers transition into API documentation. Lately he has been working on a series of essays around simplifying complexity (http://idratherbewriting.com/simplifying-complexity) -- a topic he believes is core to increasing value in our discipline. He has given more than 90 presentations over the past decade at various tech comm events. Always open to trying new things, Tom enjoys exploring and discussing ways to innovate in the tech comm space.
2019 Presentation Session Speakers
- Aaron MurrayDirector of Training Services & Product Management, Ken Cook Co.Aaron MurrayDirector of Training Services & Product Management, Ken Cook Co.
As Director of Training Services and Product Manager at Ken Cook Co., Aaron orchestrates the development and implementation of training solutions for marine, automotive and manufacturing clients, including Bobcat Company, Volvo Cars, Genie® – Terex Corporation and BoatU.S. He has also managed the development of content-rich training documentation for Yamaha Motors. His motto is: “Never build bad training.” Aaron knows that the one-size-fits-all “checkbox training” that’s typically delivered on PowerPoint® slides is what gives e-learning a bad wrap. Aaron believes in delivering custom, interactive and engaging training that considers the view of the user. He has spent his time at Ken Cook Co. assembling and directing a creative team of developers, instructional designers, content writers and graphic designers to build living educational ecosystems that truly adapt to the ever-changing needs of learners and that evolve along with the content.
Aaron has 20 years of experience supporting and implementing software systems and is well known in the industry for his work in customer engagement and digital media. Previously he implemented training for such companies as Apple Retail and Crocs, Inc. and for the small start-up Envisiontel. He also started Dividedby9, a consulting company that trained staff at various businesses to provide premium customer service. Aaron has implemented Learning Management Systems (LMS) in 29 countries and 9 different languages and has supported clients in China, Japan, Singapore, Australia, Hong Kong, Taiwan, United Arab Emirates (UAE), Indonesia and the United States of America (USA).
- Alan PorterIndustry Leading Content Strategist, [A]
Driven to educate, inform, and entertain through content,
Industry leading Content Strategist. Author of "The Content Pool," and regular conference speaker, workshop leader, and writer on Content Marketing, Content Strategy, Customer Experience, Brand Management, and Content and Localization Strategy.
Named one of the Top 25 Content Strategy Influencers and a Digital Strategy thought leader in 2016 and 2017.
- Alisa BonsignoreClarifying Complex IdeasAlisa BonsignoreClarifying Complex Ideas
Alisa Bonsignore runs Clarifying Complex Ideas, a strategic communications consultancy in the San Francisco Bay Area. Her mission is to create clarity and build engagement, delivering the right information at the right time.
Alisa helps companies communicate complicated topics, including medical devices and pharmaceuticals/genomics; network security; healthcare IT; and policy development and sustainability communications surrounding companies’ efforts to improve their supply chains and meet the U.N. Sustainable Development Goals (SDG). She is serving her second term on the STC board of directors.
She speaks about professional development topics to technical communicators, medical writers, content strategists, and other creative professionals.
- Allie Proff, CPTCTechnical Writer, Technically EclecticAllie Proff, CPTCTechnical Writer, Technically Eclectic
Allie Proff, CPTC, is passionate about technical writing because it combines both her loves of reading and writing with math and science. She has been communicating technical knowledge for over fifteen years, whether it be in the U.S. Navy, as a high school math teacher, or a technical communicator for other companies. Her aim is to help people do amazing things by connecting them with the content they need in a way they understand.
- Alyssa FoxContent Strategist and Marketing Leader, Graylog
Alyssa Fox is a content strategist and marketing leader who thrives on improving customer experience through brand consistency and relevant information. She believes high-value content is one of your most important business assets and builds frameworks and processes that treat it as such. She’s a champion for cultures that position content to drive leads, revenue, and customer retention.
Alyssa has vast management experience across global teams and has worked on numerous cross-functional initiatives to improve processes and communication across organizations. Her management philosophy is that if you take care of the people, the rest falls into place.
Alyssa is currently serving as the Immediate Past President of the Society for Technical Communication (STC). She speaks at numerous conferences around the world about various management, strategy, and content topics.
- Andre’ EvansTechnical Staff Member, Lockheed Martin GroupAndre’ EvansTechnical Staff Member, Lockheed Martin Group
Andre’ Evans is a Lockheed Martin Group Technical Staff member who partners with Integrated Logistics Support to provide technical guidance in the areas of Logistics Support Analysis, Technical Publications, and Training. Andre’ believes that comprehensive, affordable and efficient content development is the key to a successful war fighter, country and company.
Andre’ has worked as a hardware and software technical publications project lead for IBM and Lenovo personal computing divisions. In 2008, he moved to Orlando Florida to work for Lockheed Martin Missiles and Fire Control. He has experience leading teams to develop operation and maintenance technical publications at the organizational and depot level of maintenance for all branches of the military.
Andre’ is a current member of the Society of Technical Communication, S1000D Steering Committee, and holds a BA in Language and Literature, Philosophy and Religion, and a MA in Technical Communication.
- Ann Marie QueeneyConsultant, A.M. Queeney, LLCAnn Marie QueeneyConsultant, A.M. Queeney, LLC
Ann Marie Queeney of A.M. Queeney, LLC specializes in procedures for the healthcare industry. She has over 18 years of document specialist experience in the medical device industry. Her services include technical writing, editing, compliance assessment, and skills training. Ann Marie, a senior STC member, is co-manager of the Policies & Procedure SIG and past co-manager of the Technical Editing SIG.
- Art BergerTechnical Writer, IBM CloudArt BergerTechnical Writer, IBM Cloud
I work as a Technical Writer for IBM, where I help create technical documentation for the company’s cloud services. My team produces a wide range of products, including instructions, training materials, application program interface (API) documents, user interface (UI) text, command line interface (CLI) strings, error messages, videos, infographics, and more. I also have experience in technical proposal writing from my time working at companies such as Red Hat, Inc. and K3 Enterprises, Inc. in the Government contracting field.
- Barbara GiammonaSenior Manager of Technical Publications, Schneider Electric
Barbara Giammona has been a technical communicator for nearly 37 years and a manager for more than 30. She is currently a Sr. Manager of Technical Publications at Schneider Electric Process Automation. Prior to that, she was the manager of IT communications for McKesson Corporation in San Francisco. She spent 10 years leading documentation efforts on Wall Street, including seven years as a vice president at Morgan Stanley in New York City.
Barbara is a previous recipient of the Frank R. Smith Award for Distinguished Technical Communication. Her research was republished in a compilation entitled Qualitative Research in Technical Communication. She is a frequent presenter on management topics at local and international STC events.
Barbara holds a BA degree in English from the University of California, Irvine, and a MS in the Management of Technology from New York University’s Tandon School of Engineering. Barbara is an STC Fellow and a member of the Orange County chapter.
- Ben Woelk, CISSP, CPTCVice President, Society for Technical Communication, and Program Manager, Rochester Institute of TechnologyBen Woelk, CISSP, CPTCVice President, Society for Technical Communication, and Program Manager, Rochester Institute of Technology
Ben Woelk, CISSP, CPTC is an Associate Fellow and the 2019-20 President of STC. Ben has been a technical communicator for more than 20 years and a leader at the local and Society level for more than 10 years. Ben was the recipient of the STC President's Award in 2017. Ben is the host of the Hope for the Introvert podcast and his passion is helping new and emerging introverted leaders discover and maximize their strengths. Ben was a keynote speaker at the Technical Communication UK 2018 conference where he spoke on Introverted Leadership.
- Bernard Aschwanden
Bernard solves documentation-based problems and helps companies generate more revenue. He guides clients through the best processes to create, manage, and deliver content. Once content is delivered, he helps socialize the message, understand and act on feedback, and improve the process and workflow.
He is the founder of Publishing Smarter (www.publishingsmarter.com), an Associate Fellow of STC, and a Past President of STC. Bernard has helped hundreds of companies implement successful solutions. He is focused on publishing better, publishing faster, and publishing smarter.
- Beth Agnew, CPTCAcademic Chair, School of Media, Seneca College
Beth Agnew is one of the world’s first Certified Professional Technical Communicators (CPTC), a designation that indicates mastery of content development, usability, communication, publishing, and knowledge management. She previously served in the Canadian Armed Forces as a telecommunications specialist, with tours in Europe and the Middle East. After leaving the military Beth’s communications career spanned 35 years, with clients such as NASA, General Motors, Direct Energy, the Pacific Geoscience Centre, Walmart, CIBC, and many more. She is an Associate Fellow of the Society for Technical Communication where she has also been the MarCom SIG manager, a conference speaker, and an International Summit Awards judge. Beth holds a BFA in Fine Arts.
- Brian FishLead Documentation Architect, Cerner CorporationBrian FishLead Documentation Architect, Cerner Corporation
Megan and Brian are lead documentation architects and co-managers of a team of 65 technical writers, documentation architects, and documentation quality analysts at Cerner Corporation, a healthcare software company with more than 28,000 associates. Megan and Brian define the content strategy and processes for Cerner’s solution-labeling documentation. With more than a combined total of 30 years of technical communication and 20 years management experience, Megan and Brian are self-proclaimed word nerds who enjoy sharing their passion and enthusiasm for technical communication. Megan has a B.A. in Journalism, B.B.A. in Marketing, and a graduate certificate in Instructional Design. Brian has a graduate degree in English.
- Carlos EviaAssociate Professor, Virginia TechCarlos EviaAssociate Professor, Virginia Tech
Carlos Evia is an associate professor in the Department of Communication at Virginia Tech. He teaches courses in professional communication and content management strategies. Carlos is also a voting member of the DITA technical committee and co-chair of the Lightweight DITA subcommittee at the Organization for the Advancement of Structured Information Standards. Carlos is the author of "Creating Intelligent Content with Lightweight DITA.”
- Carrie SheafferTechnical Writer, NextworldCarrie SheafferTechnical Writer, Nextworld
Carrie began her career in 2001, working as a junior technical writer and learning how to document API under the kind guidance of two great writers. Over the years, she has written developer documentation, designed documentation for emerging products, managed writers in China and India, and developed a reputation for effective management and strategic thinking.
For the past year, she has been directing the Technical Communications efforts at Nextworld, an up-and-coming enterprise software company with both software and platform cloud offerings. Her role began with choosing the best authoring format for the company needs, to determining requirements, and continues with guiding construction of an all-new documentation suite, and mentoring new team members as they develop their own careers.
- Christine ChristensenDocumentation Manager, CityworksChristine ChristensenDocumentation Manager, Cityworks
Christine Christensen is the Documentation Manager at Cityworks, the leading provider of GIS-centric asset management and permitting software solutions for local government agencies and utilities. She has been working in the technical communication field for 8 years. Christine has a master's degree in technical communication from Minnesota State University, Mankato and a bachelor's degree in English from Utah State University. She lives in a suburb of Salt Lake City, Utah, with her husband and two dogs.
- Chuck CampbellManager of Instructional Technology Solutions, New York Power AuthorityChuck CampbellManager of Instructional Technology Solutions, New York Power Authority
Chuck works at the New York Power Authority as a Manager of Instructional Technology Solutions. He has created and delivered numerous technical presentations over the past 25 years to small and large clients, including the U.S. Navy, U.S. Postal Service, FedEx Express, Cargill, U.S. Department of Treasury’s Bureau of Engraving and Printing, and Norwich Pharmaceuticals. He has also presented at several STC chapter conferences, including Interchange and Spectrum, and has given webinars for STC and SIGs.
Chuck’s passion is learning and mastering new technologies, then teaching those technologies to others. He is always looking for new ways to engage learners, including eLearning, gamification, and other training methods and technologies.
- Clinton Lanier, PhDCollege Assistant Professor, New Mexico State UniversityClinton Lanier, PhDCollege Assistant Professor, New Mexico State University
Dr. Clinton R. Lanier earned both his B.A. and M.A. in English from New Mexico State University. Following graduation he went to work for IBM as an Information Developer and then the U.S. Army Research Laboratory as a Technical Editor. He came back to NMSU a third time to earn his Ph.D. in Rhetoric and Professional Communication, which he completed in 2006. He was then an Assistant Professor of Professional Communication at the University of Memphis and then an Assistant Professor of Technical Communication at New Mexico Tech.
At New Mexico Tech he also served as the university’s Director of Web Communication, building their content management system and overseeing the efforts of almost 100 content contributors. He was further charged with their digital marketing efforts and created and implemented social media and digital marketing campaigns.
Research and Teaching Interests:
Dr. Lanier’s research and teaching focus on digital technologies, including web design and development, interface usability, and social and digital media. He has also published research relating to international technical communication and technical editing.
Outside of the university Dr. Lanier consults for many private corporations and organizations who need help creating a digital presence for their brand and products.
- Craig Baehr, PhD, CPTC
Craig Baehr, Ph.D., is an STC Associate Fellow and Professor of Technical Communication at Texas Tech University, with 25 years of technical communication experience. He serves as the Chief Examiner for the Certified Professional Technical Program (CPTC) and Faculty Advisor for the STC Texas Tech University Student Chapter. He has served as Chair of the Technical Communication Body of Knowledge (TCBOK) project and as an STC Board Member. He is author of Web Development: A Visual-Spatial Approach, Writing for the Internet: A Guide to Real Communication in Virtual Space, and The Agile Communicator: Principles and Practices in Technical Communication. He has published, presented, and taught a wide range of subjects including Web development, instructional design, visual communication, and hypertext theory. Previously, he worked in industry as a technical writer/editor, Web developer, and program director for ten years for the U.S. Army Corps of Engineers. He has been a member of STC since 2000.
- Daniel FosterDaniel Foster
Daniel has 17 years of software industry experience, much of it in marketing communications, content creation, and social media. Currently he heads up market and product strategy for Snagit.
- Danielle Matthews, PMPTechnical Writer, Document Storage Systems, Inc.Danielle Matthews, PMPTechnical Writer, Document Storage Systems, Inc.
Danielle is a PMP certified technical writer for Document Storage Systems, Inc. She has previous experience in software training, counseling, secondary and undergraduate teaching, and juvenile justice. Her experience and education across multiple fields provide excellent tools to understand and accurately convey the intended message for myriad audiences.
- Dave NealonTechnical Writer, Jenzabar, Inc.Dave NealonTechnical Writer, Jenzabar, Inc.
Dave’s been a writer throughout his career in education and software development. He looks for the subtle successes that result from optimal wording. He believes that writers can weave clarity, brevity, and humor together with warmth to engage audiences in any genre. And the technical writing audience, who often is at wit’s end already, especially appreciates a friendly, empathetic tone.
Dave’s a rootsy-bluesy-grassy musician and songwriter, a localization project manager, a user interface author, and a trainer, but technical writing has been his full-time gig for the past fifteen years. His slide guitar and mandolin sometimes make cameo appearances in his presentations.
- David PayneManager of User Assistance Team, SumTotal SystemsDavid PayneManager of User Assistance Team, SumTotal Systems
As manager of the User Assistance team within SumTotal Systems (a Skillsoft company), I approach each day with the goal of helping the users of my company’s applications. My team of designers have been instrumental in pushing forward contextual help, custom help, product orientations, readiness training, and office hours in order to prepare the company and its customers for each release. Excited to work with new analytics for the content my team produces, I am eager to develop the next big solution and have the data to support its purpose.
- Eeshita GroverSenior Manager in Technical Communications, CiscoEeshita GroverSenior Manager in Technical Communications, Cisco
Eeshita Grover is an experienced professional of 21+ years with a career equally divided across writing, teaching, and leading content creation and delivery teams. Eeshita has been with Cisco for the past 14 years building and driving innovative content strategies with an emphasis on delivery for the web, mobile web, and video. Eeshita has led content design and presentation for ease of consumption. Leading change in mindset of writing teams has been one of the key contributors to her success.
- Elisabeth Kramer-Simpson, PhDAssociate Professor of Technical Communication, New Mexico Institute of Mining and TechnologyElisabeth Kramer-Simpson, PhDAssociate Professor of Technical Communication, New Mexico Institute of Mining and Technology
Elisabeth Kramer-Simpson is an Associate Professor of Technical Communication at New Mexico Institute of Mining and Technology (NMT). She published a chapter in 2018 on nonprofit grant writing in Citizenship and Advocacy in Technical Communication, a Routledge publication. She has also published in journals such as Journal of Technical Writing and Communication and IEEE Transactions on Professional Communication. She actively works with other faculty to submit grants, teaches the grant writing course for graduate and undergraduate students at NMT, and has started a book about partnering with nonprofits co-authored with Steven Simpson (NMT) and Angelica Perry (YWCA).
- Elizabeth AlleySenior IT Technical Writer, Wright Medical
Elizabeth Alley is in her ninth year as a technical writer. She is currently the Senior IT Technical Writer at Wright Medical, where she started their IT technical communications process. Previously she was Senior Documentation Specialist at Sedgwick, and has over 11 years of experience as a public art project manager at the Urban Art Commission.
She volunteers with Urban Sketchers (an international organization working to raise the value of on-location drawing) on the Advisory Board. She served as president for two years and organized the annual Symposium for five years. She is also administrator of Memphis Urban Sketchers, a regional chapter, organizing monthly outings, exhibits, and special events.
In 2011, she began teaching art to adults at Flicker Street Studio in Memphis, with a focus on sketching. She also teaches classes and workshops on oils, acrylic, watercolor, and mixed water media.
In the years since graduating with a Bachelor of Fine Arts from the University of Memphis, Elizabeth has shown her paintings, drawings, and sketches in over 30 solo and group shows.
- Elizabeth FraleyEntrepreneur, Single-Sourcing SolutionsElizabeth FraleyEntrepreneur, Single-Sourcing Solutions
Liz Fraley, Single-Sourcing Solutions, is a serial entrepreneur. She’s founded two companies, sits on the boards of three non-profits, and is constantly coming up with new ways to share knowledge in the technical communications and content industries. She has worked in high-tech and government sectors, at companies of all different sizes (from startups to huge enterprises). She advocates approaches that directly improve organizational efficiency, productivity, and interoperability. If you ask her, she’ll say the main thing she thinks you should know about her is that she loves creating connections with people and sharing knowledge.
- Erin Wiedemer, PMPTechnical Writer, Document Storage Systems, Inc.Erin Wiedemer, PMPTechnical Writer, Document Storage Systems, Inc.
Erin Wiedemer: Erin is a PMP certified technical writer for Document Storage Systems, Inc. Over the last 10 years, she has worked as a hardware and software technical writer for Fortune 500 companies and government contractors. Her work with the U.S. Department of Veterans Affairs and the Department of Defense has trained her to carefully adhere to federal accessibility and privacy standards. Writing quality technical documentation and help tools that accommodate users with disabilities is a driving force in her work.
- Eva MirandaTechnical Writer, NextworldEva MirandaTechnical Writer, Nextworld
Eva Miranda is new to the technical writing field, graduating in 2017 from Metropolitan State University of Denver with a concentration and extended major in Technical Writing and Editing. She was the 2017 Technical Writing Outstanding Student and presented as a member of a student panel for the 2017 Cooperative Education & Internship Association conference.
Through her involvement with the internship program, Eva developed resources and gained mentors that enabled her to contribute to the success of other students. As a Technical Writer at Nextworld, she works closely with her mentor, Carrie Sheaffer, to write and develop employee and customer tutorials. Her attention to detail, passion for learning, and love of asking questions make it easy for her to go to work every day.
- Geoff WebbVice President of Solutions, PROS
Geoff Webb has over 25 years of experience in the tech industry and is the Vice President of Solutions at PROS. He works alongside marketing and product management to help define strategy for the business, including how to align technology capabilities to business challenges facing organizations in the move to digital business. Webb often writes about the intersections of technology, business, and society, and has provided commentary on a number of related topics for such journals and websites as: CNBC, USA Today, CIO Update, Healthcare IT News, The Tech Herald, Dark Reading, BankInfoSecurity.com, Wired, InfoSecurity magazine, HelpNetSecurity, and Forbes. He is a member of the Forbes Technology Council and writes on the subject of how IoT and AI will change global business practices. He speaks regularly at technical and business conferences around the world.
- George BinaCo-Founder, Syncro Soft
George Bina is one of the founders of Syncro Soft, the company that develops oXygen XML Editor. He has more than 20 years experience in working with XML and related technologies including XML-related projects, oXygen XML Editor, and participation in XML-related open source projects.
- Gretyl KinseyContent System Developer, Scriptorium Publishing
Gretyl Kinsey develops content systems at Scriptorium Publishing, where she has been a technical consultant since 2011. She leads complex content strategy projects for companies in education, life sciences, finance, and high tech. As an experienced interviewer and researcher, she identifies content problems, recommends solutions, and builds business cases to support them. Gretyl creates courses for the open-source DITA training project at LearningDITA.com and has been a driving force behind this resource since its inception. She gives presentations on DITA, content strategy, and other industry topics for conferences, webcasts, and podcasts.
- Guiseppe GettoAssistant Professor of Technical and Professional Communication, East Carolina UniversityGuiseppe GettoAssistant Professor of Technical and Professional Communication, East Carolina University
Guiseppe Getto is an Assistant Professor of Technical and Professional Communication at East Carolina University and is President and Founder of Content Garden, Inc., a digital marketing and UX consulting firm: http://contentgarden.org/. He consults with small businesses and non-profits from a variety of industries who want to develop better content, better SEO, better writing, better websites, better user experiences, and better reach for their target consumers. He has taught at the college level for over fifteen years. During that time, he has also consulted and formed research and service-learning partnerships with many non-profits and businesses, from technical writing firms to homeless shelters to startups. He is also a poet. His first book, Familiar History, is currently available from Finishing Line Press: http://guiseppegetto.com/poetry/. Read more about him at: http://guiseppegetto.com.
- Jamie Gillenwater, CPTCSenior Technical Writer, DataStax, Inc.Jamie Gillenwater, CPTCSenior Technical Writer, DataStax, Inc.
Jamie Gillenwater manages Transcend Text, LLC, a technical communications and training firm. She's worked with clients in the software, manufacturing, government, and energy industries to help them improve their documentation and leads plain language workshops. She is a Senior STC Member, serves on the Nominating Committee, and is the Vice President of Public Relations for the Pelham Toastmasters club. Jamie is also an accredited CPTC Foundation trainer.
- Jamye SaganPharmacy Communication Advisor, H-E-BJamye SaganPharmacy Communication Advisor, H-E-B
As the Pharmacy Communication Advisor for H-E-B, Jamye helps design training programs and materials for various projects and initiatives in the pharmacy department, including use of their proprietary prescription dispensing software and health screening programs. She also manages communications between the corporate office and the store pharmacies.
A Senior Member of STC, Jamye volunteers with the Instructional Design and Learning SIG with Social Media and Surveys, and recently became Treasurer. Jamye also belongs to the Policies & Procedures SIG, the Technical Editing SIG, and the Women in Tech Comm SIG. She also volunteers at the Society level as the SIG Outreach director for the Community Affairs Committee and served as the 2017-18 chair of the Community Achievement Award & Pacesetter Award committees.
- Janet HuTechnical Writer, SAPJanet HuTechnical Writer, SAP
With 15 years of technical writing experience and a Bachelors of Applied Communications in Technical Writing, Janet has created documentation for many different industries. The companies she has worked for range from small startups to large corporations such as Honeywell, Autodesk, and SAP. As “Agile” is becoming the new buzzword, writers are finding it difficult to find their place within the Scrum team. Working in Scrum teams for the past 7 years, she’s found ways of how to make Agile work while improving the Scrum team’s dynamics.
- Jennifer ShumateJennifer Shumate
Jennifer Shumate is the lone technical writer for Weatherford’s OneSync® software suite, a drilling engineering software package for planning and monitoring wells. Jennifer is deeply passionate about using technical communication to improve the user experience. She earned a B.A. in English from Texas State University, and she has eleven years of experience in the technical communication field. Before joining Weatherford, she worked at Shell Trading and Borland Software. She is the treasurer for the STC Houston chapter, as well as a senior member of STC.
- Jeremy SobeckTechnical Writer Manager for Risk Advisory Services Division, RSM US LLPJeremy SobeckTechnical Writer Manager for Risk Advisory Services Division, RSM US LLP
Currently the Technical Writer Manager for the Risk Advisory Services division of RSM US LLP, the fifth largest tax, audit, and consulting practice in the US. I manage a growing national team of business writers, who create deliverable reports that previously were written by consultants.
In addition to management responsibilities, I serve as an editor, proofreader, and graphic designer. I also manage our SharePoint site content, templates, and document creation process.
I have previously worked developing technical training materials for the manufacturing industry and as an adjunct professor teach composition at John Carroll University.
- Jessica BehlesCybersecurity Documentation Manager, Discover Financial ServicesJessica BehlesCybersecurity Documentation Manager, Discover Financial Services
Jessica currently lives in Chicago, IL, and has been professionally involved in cybersecurity since 2013. She currently produces and manages cybersecurity documentation for a Fortune 300 financial services company. Although Jessica never expected to end up in cybersecurity, she has found it to be both satisfying and worthwhile. By sharing her experiences and research, she hopes she can help other technical communicators break into and succeed in this rewarding field.
Jessica has been a member of STC Chicago since 2011, during which she spent some years as Webmaster for the chapter. She holds a BS in Technical Communication from the New Mexico Institute of Mining and Technology (where she was a member of the Trinitite student STC chapter) and an MS in Technical and Professional Communication from University of Wisconsin-Stout. She also holds several Global Information Assurance Certifications.
- Jessica KregerSenior Manager, Client Training & Education, TradeStation
Jessica Kreger leads the technical documentation team at TradeStation to publish information that empowers active traders around the world. With nearly 20 years of experience in communications, she has worked at Dell, the University of Miami, Carnegie Mellon University, and Alcoa. Jessica is passionate about creating optimal user experiences and has attended several STC courses, including Writing Effective User Documentation, Technical Editing Fundamentals, and Technical Communications Management. Excelling in leading diverse teams, Jessica completed training from Nova Southeastern University in both Management Development and Strategic Marketing. She earned a M.A. in Professional Writing from Carnegie Mellon and a B.A. in English from Penn State. As a Senior Member of the STC, she belongs to the Technical Editing SIG. She has achieved the Certified Professional Technical Communicator – Foundational designation, and has presented for both MadCap Software and the STC.
- Jessica WalkerInformation Developer, SAPJessica WalkerInformation Developer, SAP
Jessica is an Information Developer at SAP Canada Inc. for over 6 years. Before starting as a technical writer, Jessica spent four years as a Marketing Coordinator for a digital marketing agency in Montreal, Canada. After a successful career spanning over 12 years as a technical writer for software companies, Jessica now helps organize on-site company training events including lunch talks, workshops, and hackathons.
- JoAnn Hackos, PhDPresident Emeritus, Comtech ServicesJoAnn Hackos, PhDPresident Emeritus, Comtech Services
Dr. JoAnn Hackos is president emeritus of Comtech Services, a content-management and information-design firm based in Denver she founded in 1978. She is also Director emeritus of the Center for Information-Development Management (CIDM), a membership organization focused on content-management and information-development best practices. Dr. Hackos has worked with information developers and managers worldwide on strategies for content management, development and organizational management, customer studies, information architecture, and tools and technology selection.
She authored or co-authored A Practical Guide to XLIff 2.0 (XML Press, 2015), Introduction to DITA: A User Guide to the Darwin Information Typing Architecture—Second Edition (Comtech 2011), Information Development: Managing Your Documentation Projects, Portfolio and People(Wiley 2006), Content Management for Dynamic Web Delivery(Wiley 2002), Managing Your Documentation Projects(Wiley 1994), Standards for Online Communication (Wiley 1997), and User and Task Analysis for Interface Design (Wiley 1998).
Dr. Hackos is a Fellow and Past President of the Society for Technical Communication. She helped found the OASIS Technical Committee for the DITA standard (Darwin Information Typing Architecture) and chaired the DITA Adoption Technical Committee for 10 years. She serves as Convenor on the ISO committee that develops International Standards for information developers.
- John BowieDirector of Experience Design, EdmentumJohn BowieDirector of Experience Design, Edmentum
John Bowie has spent the better part of the last two decades thinking of simple ways to transform complex design problems into simple solutions. He has advised and led dozens of design teams at forward-thinking companies and organizations—including HP, GE, Microsoft, IBM, Deloitte, UnitedHealth Group, Edmentum, and the Economic Development Board of Singapore—and has taught his unique approach to user experience design in over one hundred talks and workshops throughout the world. He is the co-author of three books and is currently working on a new book on design culture and the design mind.
- John GarisonMedidata SolutionsJohn GarisonMedidata Solutions
John Garison has been a technical writer since punched cards were a thing. His experience writing about operating systems, programming languages, business applications, and electronic health records (among other things) gives him a unique perspective on software documentation. He delights in sharing information and war stories.
John is an STC Associate Fellow and for 15 years taught technical writing at Harvard University and the University of Massachusetts, Lowell. Despite living on a dead-end dirt road in rural Vermont, a gigabit fiber optic internet connection lets him keep up with the real world and telecommute to New York City where he is Lead Technical Communicator for Medidata Solutions.
- Julia ChoLead Faculty for the Technical Communication Master Program, Northeastern UniversityJulia ChoLead Faculty for the Technical Communication Master Program, Northeastern University
Julia Cho is the lead faculty for the Master of Technical Communication program at Northeastern University. Julia also has also worked as a professional technical writer and editor in the computer industry for over 20 years. She holds an MA in Applied Linguistics from UMass Boston, a Graduate Certificate in Technical Writing from Northeastern University, and a BA in English from UMass Amherst. She is currently working towards her Ed.D. at Northeastern University.
- Julie DwyerLead Technical Writer, Cisco Systems, Inc.Julie DwyerLead Technical Writer, Cisco Systems, Inc.
Julie Dwyer is Lead Technical Writer at Cisco Systems, Inc. She earned a Bachelor of Arts from the University of New Hampshire, and she studied technical communication at Kennesaw State University.
She has worked in technical communication for over a decade. Her projects have included online help, PDF guides, UX content, website design, and training. Whether through writing or design, she loves to translate the puzzle of technology into simple instructions.
Julie is a senior member of STC. Recently, she worked with the 65th Anniversary Task Force for the 2018 STC Technical Communication Summit & Expo, and she served as moderator for the 65th Anniversary Town Hall Meeting.
- Kapil JaiswalSr. Director Product Management, Whatfix
Kapil heads Product Management for Whatfix, a Digital Adoption Platform which is disrupting how product documentation is created and delivered. He has more than 15 years of experience working for Product companies like Huawei , Edge Verve , Deem prior to Whatfix and also has done his own start up in the past. He is a computer science graduate and holds an MBA from IIM Calcutta. He is passionate about building products which are at intersection of technology , business and user psychology.
- Karen TkaczykFrench-to-English Freelance Translator, McMillan Translation LLCKaren TkaczykFrench-to-English Freelance Translator, McMillan Translation LLC
Karen works as a French into English freelance translator. Her translation work is highly specialized, focused on chemistry and its industrial applications. She holds an MChem in Chemistry with French (University of Manchester, UK), a Diploma in French and a PhD in Organic Chemistry (University of Cambridge, UK). She worked in the pharmaceutical industry in Europe, and then after relocating to the US in 1999 worked in pharmaceuticals and cosmetics. She set up her translation practice in 2005. Karen is currently the Secretary of the American Translators Association. She is from Scotland and now lives with her family in Colorado. She tweets as @ChemXlator.
- Katherine Brown-Hoekstra, CPTCPrincipal, Comgenesis, LLC
Katherine (Kit) Brown-Hoekstra is an STC Fellow and former STC Society President, certified trainer for the STC Certified Professional Technical Communicator (CPTC) program, a member of the Colorado State University Media Hall of Fame for the Dept. of Journalism, and a 2017 Toastmasters District 26 Communication and Leadership Award recipient. She is an experienced consultant with over 25 years of experience in technical communication, much of it working with life sciences companies and localization teams. As Principal of Comgenesis, LLC, Kit provides consulting and training to her clients on a variety of topics, including localization, content strategy, and content management. She speaks at conferences worldwide and publishes regularly in industry magazines. She coauthored a book on managing virtual teams and recently edited The Language of Localization for the Content Wrangler and XML Press. Her blog is www.pangaeapapers.com.
- Keith Kamikawa2-D and 3-D Animator, Almon Inc.
At Almon Inc., I’m both a 2-D and 3-D animator, an expert in CAD conversion, a multimedia designer, and a UX/UI designer. I am also the company’s Social Media Account Manager, where I curate the multiple social platforms I created. Outside of Almon Inc., I freelance in animation, photography, and illustration, and am a member of the Milwaukee Area Technical College animation advisory board. On that board I meet with the dean, teachers, and fellow board members to help set the curriculum and budget for the school’s animation program. https://almoninc.com/
- Kelly SchrankTechnical Writer, Bookworm Editing ServicesKelly SchrankTechnical Writer, Bookworm Editing Services
Kelly Schrank has been in technical and medical communication for over 20 years. After stints as a medical editor, communications manager, and technical writer in pharmaceutical, cybersecurity, and many other industries, she has just started her own business Bookworm Editing Services, with a focus on formatting and editing formulary dossiers. She also enjoys editing proposals, slide decks, training materials, and many other types of documents.
Kelly is an Associate Fellow of STC and the current STC Rochester chapter president. She is also active in the American Medical Writers Association (AMWA) and the Board of Editors in the Life Sciences (BELS). She has spoken about the benefits of checklists, side gigs, editing, and networking at STC and AMWA conferences.
- Kelsey LoftinDesigner and UX Strategist, Don't Panic Digital Media
Kelsey Loftin is a Designer and UX Strategist who owns Don’t Panic Digital Media, a business that specializes in website and marketing design, user experience reviews, and communications strategy. She brings a strong ethical stance to all of her designs and ensures each has a distinct impact. Her process includes making sure that both the client and end user receives a delightful user experience from her designs.
- Kerwin KilianSupervisor of Service Information Operations, John DeereKerwin KilianSupervisor of Service Information Operations, John Deere
Over 20 years working in the field of technical writing. Has worked on a variety of subjects including health care devices, heavy equipment, shipping software, and hydraulic dredges. Currently supervisor of service information operations with John Deere in Dubuque, Iowa.
- Kevin SiegelPresident and Founder, IconLogic, Inc.Kevin SiegelPresident and Founder, IconLogic, Inc.
Kevin Siegel, CTT, COTP, is the founder and president of IconLogic, Inc., and the founder and chief executive officer of the International Council for Certified Online Training Professionals. Following a tour of duty with the U.S. Coast Guard (where Kevin was twice decorated with the Coast Guard’s Achievement Medal), he has spent decades as a technical communicator, classroom and online trainer, eLearning developer, publisher, and public speaker. Kevin has written hundreds of training books for adult learners. Some of his best-selling books include “Adobe Captivate: The Essentials,” “Articulate Storyline: The Essentials,” and “TechSmith Camtasia: The Essentials.” Kevin has also been recognized by Adobe as one of the top trainers world-wide.
- Kim SchwarzkopfStrategic Project Leader, John Deere
- Kirk St.AmantProfessor and Eunice C. Williamson Endowed Chair, Louisiana Tech UniversityKirk St.AmantProfessor and Eunice C. Williamson Endowed Chair, Louisiana Tech University
Kirk St.Amant is a Professor and Eunice C. Williamson Endowed Chair in Technical Communication at Louisiana Tech University (USA) where he is also a Research Faculty member with Tech’s Center for Biomedical Engineering and Rehabilitation Science (CBERS). He researches how cognition affects usability and the design of technology with a focus on international health and medical contexts and international online education. He has worked on international projects with a number of industry, governmental, and non-profit organizations and has taught for universities in Belize, China, Denmark, Finland, Ireland, Qatar, Ukraine, and the United States. Kirk is also an Adjunct Professor of International Health and Medical Communication with the University of Limerick (Ireland), and he is an affiliated faculty member with the Texts & Technologies Program at the University of Central Florida (USA) and a Research Fellow/Expert in Residence with the Ghana-based African Centre for Science and International Security (AFRICSIS).
- Lisa MelonconAssociate Professor, University of South Florida/Tek-Ritr Group
Lisa Meloncon is an STC Senior Member and special projects coordinator of the STC-Academic SIG. She is an associate professor of technical communication at the University of South Florida. Lisa’s award winning research focuses on programmatic issues in the field, research methods, and health communication. She also owns a technical communication consulting firm.
- Maddy SettleUX Designer, Edmentum
Maddy Settle is a User Experience Designer with deep roots in creative work as well as a fascination with listening to and attempting to understand people’s needs. She has experience in many aspects of the UX field, but is especially fond of usability testing and prototyping work. Over her last four years at Edmentum, she has found it very fulfilling to impact education by designing engaging, easy-to-use products with direct input from educators & students.
- Megan JensenLead Documentation Architect, Cerner CorporationMegan JensenLead Documentation Architect, Cerner Corporation
Megan and Brian are lead documentation architects and co-managers of a team of 65 technical writers, documentation architects, and documentation quality analysts at Cerner Corporation, a healthcare software company with more than 28,000 associates. Megan and Brian define the content strategy and processes for Cerner’s solution-labeling documentation. With more than a combined total of 30 years of technical communication and 20 years management experience, Megan and Brian are self-proclaimed word nerds who enjoy sharing their passion and enthusiasm for technical communication. Megan has a B.A. in Journalism, B.B.A. in Marketing, and a graduate certificate in Instructional Design. Brian has a graduate degree in English.
- Megan TorranceCEO and Founder, TorranceLearningMegan TorranceCEO and Founder, TorranceLearning
Megan Torrance is CEO and founder of TorranceLearning, which helps organizations connect learning strategy to design, development, data and ultimately performance. Megan has over 25 years of experience in learning design, deployment and consulting. Megan and the TorranceLearning team are passionate about sharing what works in learning so they devote considerable time to teaching and sharing about Agile project management for learning experience design and, of course, the xAPI. TorranceLearning hosts the xAPI Learning Cohort, a free, virtual 12-week learning-by-doing opportunity where teams create proof-of-concept xAPI projects.
Megan is the author of The Quick Guide to LLAMA, Agile & LLAMA® for ISD Project Management, and Making Sense of xAPI along with numerous industry articles. She is a frequent speaker at conferences nationwide. TorranceLearning projects have won several Brandon Hall Group awards, the 2014 xAPI Hyperdrive, and back-to-back eLearning Guild DemoFest Best-In-Show awards in 2016/2017 with xAPI projects. TorranceLearning is a 2018 Michigan 50 Companies to Watch.
- Melissa SchuckDoD Communications SME and Undergraduate Instructor in Technical Writing, College of Central Florida, Southern New Hampshire University, St. Petersburg CollegeMelissa SchuckDoD Communications SME and Undergraduate Instructor in Technical Writing, College of Central Florida, Southern New Hampshire University, St. Petersburg College
Melissa completed her BA in Professional and Technical Writing at the University of South Florida and MA in Technical Communication at Minnesota State University, Mankato. She’s spent over a decade in various communications positions including six years supporting the military on technical writing, innovation, and public affairs projects. Melissa has also lent her communications talents to engineering, manufacturing, and research organizations. She’s spent the past two years focused on shaping the future of these fields by teaching courses in general writing and editing, communications theory, technical and business communication, public relations, and social and new media.
- Michael HallTechnical Communication Manager, Yaskawa America, Inc.Michael HallTechnical Communication Manager, Yaskawa America, Inc.
Michael Hall is a former Electrical Controls Engineer turned Technical Communication Manager with a global automation firm. He is a strong customer advocate that works with a global team to craft instructional materials for complex products. Michael’s mantra is “Make the complicated simple.” Armed with STC participation since 2014 and over a decade of technical communication focus, he has transformed his firms antiquated, decentralized instructions into, user-focused, single- sourced information. He knows that his firms profit increases with properly delivered useful instructions that reflect the voice of the customer. Pictorial guides, how-to videos, persona-based information, and voice of customer studies, are some of the tools he uses to deliver technical information. Michael perceives that Technical Communicators are often undervalued in manufacturing firms. He desires to see fellow communicators become highly valued players with their own firms and is eager to share some of his recent project successes with the STC community.
- Michael WinslowDevOps Advocate, Agile Enthusiast, and Leader, Comcast
Michael Winslow picked up his love for programming when he was 10 years old writing GW-Basic code on his Tandy-1000. With his passion for designing simple solutions to complex problems, Michael has played key roles at companies like Aramark, Ortho-McNeil, Oracle and Xfinity Mobile. He is currently a DevOps advocate, Agile enthusiast, and dedicated people-leader for the Core Applications group at Comcast.
- Nate WolfLead Technical Writer, Cisco Systems, Inc.Nate WolfLead Technical Writer, Cisco Systems, Inc.
Nate Wolf is a Lead Technical Writer at Cisco Systems, where he helps lead the charge on a team producing print and online software documentation for Cisco security products. He is the organizer of the Raleigh-Durham MadCap Flare User Group and is a huge proponent of single-sourcing content.
- Nibu ThomasSr Manager - Information Development, Whatfix
Nibu Thomas works as Senior Manager - Information Development, at Whatfix, a digital adoption startup that's disrupting the way content is created and delivered. He's passionate about all forms of communication and is really good with words. He's been associated with the STC India chapter for over 10 years and was President of the chapter in 2017. He's also a certified PMP, Six Sigma Black Belt and Human Factors certified Usability Analyst.
- Pam Estes Brewer, PhDProfessor, Mercer UniversityPam Estes Brewer, PhDProfessor, Mercer University
Dr. Pam Estes Brewer is a technical communicator, educator, and consultant. She teaches in Mercer University’s School of Engineering, Department of Technical Communication. She directs the online MS in Technical Communication Management program and the User Experience Lab. She is a Fellow in the STC and chairs the TC Body of Knowledge project. Her book, International Virtual Teams: Engineering Global Success, was published in 2015. She is a Certified Online Training Professional and an Associate Editor for Transactions on Professional Communication. Contact her at https://www.linkedin.com/in/pamestesbrewer/ or firstname.lastname@example.org.
- Patty ViajarInstructional Designer, Integrated Experience Designer, Digital Adoption Leader, and Performance Consultant, EdmentumPatty ViajarInstructional Designer, Integrated Experience Designer, Digital Adoption Leader, and Performance Consultant, Edmentum
Experienced training and curriculum specialist focused on the design, development, and implementation of product, sales, and process training. Capable of designing training for innovative and customer-oriented organizations in diverse sectors, diagnose training requirements, tools, and processes to fulfill organizational needs. Experienced as a digital adoption leader in using the WalkMe platform to strategize and implement a streamlined customer experience in using digital assets. Able to work under tight deadlines with minimal supervision in a fast-paced dynamic environment that demands high-quality, creativity, and consistency. Specialties include implementing instructional strategies, video production, project scoping, developing training initiatives, digital adoption, and high-quality facilitation.
- Radu CoravuSoftware Developer, Oxygen XML Editor (Syncro Soft)
Radu Coravu started working more than 10 years ago as a software developer for Syncro Soft Ltd., the manufacturer of the popular Oxygen XML Editor. During the last years, his main focus has been in the development of the visual XML Author editing environment and the specific-DITA support provided by Oxygen. He provides support for complex integrations and helps steer the product in the right direction, all this with some Java development on the side.
- Ray GallonPresident and Co-Founder, The Transformation Society, and President of the Information 4.0 ConsortiumRay GallonPresident and Co-Founder, The Transformation Society, and President of the Information 4.0 Consortium
Ray Gallon is co-founder of The Transformation Society, a company that helps organizations face complex issues of technological change. He also serves as president of the Information 4.0 Consortium. He has over 40 years as a communicator, first as an award-winning radio producer and journalist, then in the technical content industries. He has used his broad experience with companies such as IBM, General Electric Health Care, Alcatel, 3M, and the OECD. He is a former director of STC, former president of STC France, and a member of the OASIS technical committee on Augmented Reality in Information Products (ARIP). Ray also serves as co-chair (with Neus Lorenzo) of the Primary and Pre-primary research and development community of the Association of Teacher Educators in Europe (ATEE). Ray is a speaker at conferences and events throughout the world, and is the editor of the recently published The Language of Technical Communication (XML Press).
- Rebekka AndersenAssociate Professor, University of California, Davis
Rebekka Andersen is an associate professor in the University Writing Program at the University of California, Davis, specializing in professional and technical communication. She serves on the CIDM Advisory Council, as an associate editor for IEEE Transactions on Professional Communication, and on the review board of several journals in the field.
- Robert PerryTechnical Communicator and Trainer, SalesforceRobert PerryTechnical Communicator and Trainer, Salesforce
A technical communicator and trainer for over 30 years with experience in the software, financial, analytics, pharmaceutical, and environmental industries. I have a Bachelor's Degree in Chemistry from the University of North Carolina at Chapel Hill and a Master’s Degree in Technical Communications from North Carolina State University. An active member of STC for over 25 years, I currently serve on the Board. I was an instructor in the Duke University Continuing Studies program for Technical Communication where I focused on the tools and technologies in the industry. I am currently the Lead Member of Technical Staff, Documentation at Salesforce.org for Philanthropy Cloud, a platform that empowers corporate philanthropy. It provides a digital marketplace where employees can engage with causes they care about the most. It is designed for a new era of giving - providing every employee access to a global network of opportunities to donate, volunteer, and advocate for causes they are passionate about.
- Roberta (Bobbi) WernerLead Technical Writer, Welch Allyn, A Hill-Rom CompanyRoberta (Bobbi) WernerLead Technical Writer, Welch Allyn, A Hill-Rom Company
Bobbi Werner holds a BA in English and Television/Radio and an MA in English. She taught writing at Syracuse University for nearly 20 years and also developed a corporate training and technical writing business serving Niagara Mohawk, Lockheed Martin, New Venture Gear, United Healthcare, Philips Broadband, and several other corporations in the area. In 2000, these contract opportunities opened the door to full-time work as a writer and opportunities in telecommunications, HVAC, ground surface radar systems, and medical devices. Bobbi joined Welch Allyn in 2008 and now works as Lead Technical Writer on her team. She has won several awards for her work in both regional and international competitions. She is a leader in STC CNY and STC Rochester and earned the Distinguished Chapter Service Award for service in the Rochester chapter in 2018. She served as the Writing and Communication Track Manager for the 2018 Summit in Orlando, and she is an active mentor on the STC Mentor Board. In the international society, she holds the rank of Associate Fellow.
- Russel Hirst, PhDAssociate Professor, The University of Tennessee, Knoxville
Russel Hirst directs the department’s program in technical communication and serves as managing editor of the International Journal of Nuclear Security.
Dr. Hirst is an associate fellow of the Society for Technical Communication (STC), a former president of the East Tennessee Chapter of that society, co-editor of Education in Technical Communication: Academic Programs That Work (STC, 1997), co-author of A Short Guide to Business Writing (Prentice Hall, 1995), and an editorial board member for the Journal of Technical Writing & Communication. He has published book chapters and articles on the history and theory of rhetoric; these focus on 19th-century theories of preaching. His current research focuses on communication in international nuclear security and on style and document design for scientific and technical communication.
B.A., Brigham Young University
M.A., Brigham Young University
Ph.D., Rensselaer Polytechnic Institute
- Sandra WheelerSenior Technical Writer and Instructional Designer, MedtronicSandra WheelerSenior Technical Writer and Instructional Designer, Medtronic
Sandra is a Senior Technical Writer and Instructional Design with Medtronic in Colorado, where she develops training courses for the Neurosurgery Technical Services department. She has a decade of experience developing, writing, and editing end-user documentation and training courses for varied industries, including medical devices, aerospace, finance, computer hardware, professional audio, and non-profits. She holds a BA in English from the University of Colorado and an MA in Technical Communication from Texas Tech University.
- Sara FeldmanKCS Trainer and TechComm Experience, MindTouch
Sara Feldman has over 10 years of experience as a technical writer, primarily in the software industry and focused on online support. Her professional interests include strategies for effective content and content metrics. She earned her BS in Technical Communication and Communication Studies from James Madison University. Sara has been a community leader with STC San Diego since 2016.
- Sarah BosakIntegrated Experience Designer, EdmentumSarah BosakIntegrated Experience Designer, Edmentum
As the Library Studies/Technical Writer Intern at the Metropolitan Council, I manage the special library at our Regional Maintenance Facility and write standard operating procedures. I have successfully collaborated with subject matter experts to produce procedures on a variety of topics, including the staff timekeeping and asset management software, dispatcher procedures, and data collection procedures for temporary flow meters. My internship will be completed in May 2017. I am currently searching for full time, permanent technical writer positions.
- Sarah MaddoxTechnical WriterSarah MaddoxTechnical Writer
Sarah Maddox is a Technical Writer at Google, where her current focus is on open source documentation. Outside of work you'll often find Sarah strolling around the Australian bush, keeping a lookout for birds and other wildlife
- Sarah StegallTechnical Writer, Mesosphere, Inc.
I have over 20 years’ experience in technical writing, editing, and video production in the San Francisco Bay Area. Starting out as a technical writer and editor for companies like NEC America, Juniper Networks, and Mesosphere, I have become a passionate advocate for localization and video tutorials as a means to reach audiences not well served by English-only texts. I hold Certificates in Video Production and Motion Graphics from the Bay Area Video Coalition, as well as a Certificate in Hazardous Materials Management from the University of California at Santa Cruz. I hold a Bachelor’s Degree in English from the University of Texas at Austin.
- Scott PrenticeChief Leximator, Leximation, Inc.Scott PrenticeChief Leximator, Leximation, Inc.
Scott has been in the technical communication field since 1991, much of that time creating tools to simplify writers' daily tasks. He focuses on the development of custom online help, EPUB, and FrameMaker extensions, as well as web applications of all types. He has been working with DITA for over 15 years and created the DITA-FMx plugin for FrameMaker.
- Shavindri DissanayakeAssociate Lead Technical Writer, WSO2Shavindri DissanayakeAssociate Lead Technical Writer, WSO2
I am a technical writing fanatic with over 7 years of experience in the IT industry. I am responsible for creating user-focused documentation across many products. Many of them involve open source product documentation. I am always on the lookout for ways to improve the technical documentation process and help solve content problems. I have presented at the Write the Docs -Cincinnati conference, various organization events, and technical writer meetups.
- Swapnil OgaleTechnical Writer, iCreateDocs
Swapnil has over 12 years of experience working as a Technical Writer in Australia and remotely, across a range of industries.
While he is not travelling, watching Test cricket or building a mini library by visiting bookshops and fairs, he also moonlights (literally, working some US hours) on remote tech writing projects, providing expertise on tech documentation and content.
A former ASTC committee member, Swapnil initiated Write the Docs meetups and the conference in Australia in 2016/2017, started the Melbourne Flare User Group in 2014 and presents at tech meetups and conferences about his experiences as a technical writer.
- Tharon Howard, PhDDirector, Clemson UniversityTharon Howard, PhDDirector, Clemson University
Dr. Tharon Howard teaches in the graduate programs at Clemson University. As Director of the Clemson University Usability Testing Facility, he has conducted sponsored research for clients including IBM, NCR Corp., AT&T, Microsoft, etc. For his UX work in both industry and academia, and as creator of UTEST, an online community for UX professionals, Dr. Howard received the UPA’s “Extraordinary Service Award.” He also received the STC’s J. Gould Excellence in Teaching Award and the Kenneth Rainey Excellence in Research Award. Howard is the Book Series Editor for the ATTW Series in Professional and Technical Communication. His most recent book is _Design to Thrive: Creating Social Networks and Online Communities that Last_.
- Timothy EspositoPrincipal Technical Writer, Oracle Corporation
Timothy Esposito is an STC Fellow with over 18 years of technical communication experience. He is the past President of the STC Philadelphia Metro Chapter. Before becoming president, Timothy was VP, chapter treasurer, webmaster, and scholarship manager. He lives just outside Philadelphia with his wife and son.
- Tom MaglieryXML Technology Specialist, JustSystems Canada, Inc.
Tom Magliery has tirelessly advocated structured authoring since the moment XML was conceived. He was an original member of the W3C SGML Working Group, the committee which created the first XML specification. In 2002 he joined the XMetaL team, where his signficant roles have included sales engineer, marketing presenter, technical and partner support, and teacher of structured authoring, XML, DITA, and XMetaL. He has trained hundreds of customers, spoken at conferences, and presented online webinars on topics including XML, DITA, and many technical capabilities of the XMetaL software. For the past several years he has been an active participant in the OASIS DITA Technical Committee, helping to shape and promote the future of DITA.
- Vanessa WilburnProduct Manager for Client Self-Service, IBM CloudVanessa WilburnProduct Manager for Client Self-Service, IBM Cloud
At the forefront of client self-service, I define how clients become successful through IBM’s self-help cloud experience: onboarding, trial, ongoing engagement, and expansion. I’m obsessive about finding the right audience, finding the right channels to reach that audience, communicating the value of cloud to that audience, and converting them to successful advocate-customers.
Previously as a Senior Content Strategist, I drove product introduction via content experiences in web-based information, events, user interfaces, product manuals, and other self-service content. The content experience spans outbound messages to clients, partners, advocates, sales, and even internal adopters.
- Victoria Koster-LenhardtCNMS Contractor, U.S. Department of StateVictoria Koster-LenhardtCNMS Contractor, U.S. Department of State
After leaving a career in technical communication management after 21 years at The Coca-Cola Company in 2010, Vici officially transitioned into a new career as a job search and career transition coach. She received mentoring and coaching training in the 90s and 2000s, during the time when “managers as coaches” was the trend in management. While honing those skills in 2011 and 2012 working as a job search coach at Lee Hecht Harrison, Vici jumped at an opportunity with the U.S. Department in 2013. She joined a program, started in 2002 under Secretary of State Collin Powell, that supports accompanying spouses of diplomats find meaningful employment while they live overseas. Vici supports these job seekers and career transitioners across Europe, with a focus today on families in the U.S. Foreign Service living in Central Europe.
- Viqui DillIT Technical Communications Leader, American Woodwork
As IT Technical Communications Leader for American Woodmark in Winchester, VA, Viqui is passionate about continued education and lifelong learning for those in our field. Sharing the tips and tricks she has gathered in her 25 years as a writer, she is actively promoting networking with other writers to help us all learn and stay connected.
Viqui describes herself as "Technical writer, wife and mom, bass player, worship leader, I'm happiest when folks sing along with me."
https://www.slideshare.net/viqui_dill, SlideShare Presentations
- William HartLead Region Training Manager, AutoNation
With a strong foundation in servant leadership at AutoNation, the country’s largest automotive retailer, William currently serves as Lead Region Training Manager. He is responsible for developing and delivering world-class training for thousands of Services and Sales personnel across a regional network of more than 100 franchises. It’s a position Will is well-suited for after honing his skills at Home Depot where he served as Learning and Development Specialist. Honored by AutoNation with the Drive Pink Award for Outstanding Contribution to the Community, William was instrumental in incorporating social outreach opportunities into training curriculum.
Currently recognized as a leader in training and development, William holds a Bachelor’s Degree in Speech from Georgia State University, his Master’s Degree in Technical Communication from the Minnesota State University-Mankato, and is completing his doctoral studies at Fielding Graduate University. His research on gender bias in technical documents has appeared in several publications and his speaking engagements include gender conferences in Rome, Istanbul, and across the US. With his strong educational background, his expertise in people development, his keen understanding of the customer service industry, his compassion, and drive he is proud to provide a consistent, dynamic approach to adult learning and facilitation. William currently resides in Gilbert, Arizona with his husband, Billy, and son, Deacon.
- Yvonne GandoSenior UX Writer, GoogleYvonne GandoSenior UX Writer, Google
Yvonne is a Bay Area, California native and a poet at heart. After teaching poetry & Asian American studies, her path eventually led to tech startups, agency work, and leading in-house writing teams for big box retailers in San Francisco.
Now at Google, she’s currently leading UX writing and immersive storytelling on AR & VR experiences. She has launched various social apps within Google, including Allo, Duo, Google+ and Hangouts.
Yvonne is also an avid runner, a superfan of crunchy things, and a proud mama & wife.