Remote user experience (UX) research and usability testing has become increasingly convenient due to the availability of a wide range of testing and video conferencing tools. While in-person UX research is recommended by usability experts such as Jakob Nielsen (Virtual UX Conference, 2020) to get a better understanding of the user environment and to build a connection with participants, there can be many circumstances where remote research is preferable. One of the biggest problems that remote UX researchers face is the inability to conduct contextual inquiry through direct observational methods, and the world is currently in the grips of the COVID-19 pandemic, which has restricted travel and budget. In such a situation, it is important for technical communicators to adapt to the changing environment, and find innovative research solutions.
In this presentation, I draw on my experience as a graduate student researcher, and suggest methods which can help intermediate practitioners and beginners gather rich contextual information, and direct usability tests remotely.
June 8 @ 15:00