KONE has also been testing new ways of delivering the instructions. As elevator and escalator service is hands-busy type of work, it is often not possible for the maintenance technician to hold a mobile device to check instructions. Smart glasses offer a new way of delivering that information so that you can keep working with your hands.
DITA XML has proven to be an excellent format of delivering information to maintenance technicians with different skill levels. This session will show you that good, structured content and metadata are the key enablers for intelligent content.