So You Think You Know What Your Readers Want?

Do you know what your readers really want from the documentation you send them? You might think you are giving them high-quality documentation, but do your readers agree with you? Have you asked them?

This talk presents data from an applied research study that proposes a preliminary, focused, clearly defined, and reader-oriented model for collecting meaningful and actionable feedback to improve documentation quality and increase reader satisfaction.

June 7 @ 09:00

Yoel Strimling