Scheduled Maintenance: An Unexpected Journey into IT Communications

As a technical communicator, we sometimes think our only job is to create and distribute user documentation and instructions to our audience in need. But what happens when your company asks for your help in the corporate communications area? When they want you to explain to your enterprise that there is an upcoming scheduled maintenance on the VPN to fix a security issue (but they don’t want that part to get out), and it won’t be available for a couple hours? Would you think “But, I’m not in Public Relations!” Well, you may be more equipped for the challenge than you think you are! Come hear how one reluctant technical writer transformed the corporate communications space of an IT Department that supports 7,000+ global employees and learn that PR work isn’t that different from technical writing!
May 17 @ 08:30

Katie Becker