Promises, Promises: Steps for Achieving Your Expected Benefits of Reusable Content

The promise of reusable content often motivates organizations to adopt a structured, topic-based approach to developing documentation. Expectations for lower production and translation costs and faster turnaround times feed return-on-investment analyses and secure the funding required to make the transition.

Unfortunately, reality does not always meet expectations, leaving documentation teams unable to meet their commitments and justify the expense and effort put forth. Has reuse let them down? Or is it actually vice versa? Often the potential is truly there, but the strategy is lacking. Reuse doesn’t happen through wishful thinking; it requires careful planning and a clear understanding of what reuse mechanisms best fit the content.

This presentation provides steps for avoiding the heartache of unfulfilled promises, from high-level process changes to detailed mechanics.

June 7 @ 11:00

Dawn Stevens