Unfortunately, reality does not always meet expectations, leaving documentation teams unable to meet their commitments and justify the expense and effort put forth. Has reuse let them down? Or is it actually vice versa? Often the potential is truly there, but the strategy is lacking. Reuse doesn’t happen through wishful thinking; it requires careful planning and a clear understanding of what reuse mechanisms best fit the content.
This presentation provides steps for avoiding the heartache of unfulfilled promises, from high-level process changes to detailed mechanics.