It’s Not Your Tools, It’s Your Workflow

Technical communication teams often seek to improve efficiency by adopting the “right” tools. But any toolset with a poor workflow will yield poor results. To improve the efficiency and effectiveness of your technical communication team, don’t improve your tools, improve your workflow.

Many technical communication teams could be better-aligned with their development teams and their processes. And many teams remain “stuck” by delivering outdated formats (particularly PDF) that require effort and resources that are out-of-proportion to the value they provide to your customers.

In this session, we will discuss the following key points, with background, justification, and anecdotes:

– Adopt a content-centric workflow
– Eliminate PDF, if you can
– Forget about “We’ve always done it this way”
– Laser-focus on your customers

By adopting some of these ideas, you can improve the efficiency and effectiveness of your technical communication workflows, save money for your organization, and deliver greater value to your customers.

May 16 @ 14:45
14:45

Alan Houser