RTFM! But what if users don’t want to read the product docs? What if users just want to jump into the product and get help only when they need help?
After our initial product launch, we completed a redesign that involved our product and engineering teams, including the documentation and user experience members. By identifying our users’ needs, we created a more seamless experience for users, keeping them in the product as much as possible.
Our process was not an overnight success. We met various milestones, which improved the product, documentation, and user experience. Learn about my journey as we discuss users, their needs, and how we delivered the content they needed when and where they needed it.
June 9 @ 11:00