Genesys accepts blueprint content and artifacts from our entire partner ecosystem. We use a docs-as-code approach to cross-publish our blueprint solutions in the Genesys AppFoundry, Genesys Cloud Developer Center, and GitHub.
The “Facebook IVR Call Deflection” blueprint is an example of a solution that extends our strategic partnership with Facebook. This solution, supported by its accompanying blueprint, is expected to net over $5 Million dollars for Genesys within the next 12 months.
I lead a team of technical writers that contributes to the blueprint solutions as project managers, editors, and standards keepers. I offer a glimpse into the future of technical writing where a thoughtful renewal of traditional tech writing skills is paired with an open spirit of collaboration and purposeful innovation.